We would like you to be completely satisfied with your purchase from Sol del Sur, however, we understand that sometimes you may need to return or exchange a product. To ensure a smooth and hassle-free return process, please review our Returns Policy below.

1. Eligibility Before initiating a return or exchange.
   Please make sure that your item meets the following criteria:

• The product is unopened, unused, and in its original packaging.
• The product is returned within 14 days from the date of purchase.
• The product is purchased directly from soldelsur.com
• We only accept returns purchased from our website.
• If the item is faulty, please send it back for a replacement or full refund. 

1. Non-Eligible Items:
   We cannot accept returns or exchanges for the following items:

• Products that have been opened or used.
• Items purchased from sources other than soldelsur.com.au

1. To Initiate a Return, please follow these steps:

• Securely package the product in its original packaging, along with a copy of the original receipt and send it to:
  Sol del Sur FF2151 (Returns) 
  10006 Santa Fe Springs Rd, Santa Fe Springs, CA 90670
  

1. Refund or Exchange:
   Once we receive your returned item and verify their original condition, we will process your refund or exchange:

• For returns of eligible products, a refund will be issued to the original payment method used for the purchase.
• For exchanges of eligible products, we will ship the replacement item(s) to you after receiving the returned product.

1. Return Shipping Customers are responsible for covering the return shipping costs, except in cases where we have made an error with your order or the product is defective. In such cases, we will issue you with a refund with proof od receipt.
2. Contact Us If you have any questions or need further assistance regarding your return or exchange, please contact our customer support team at hello@soldelsur.com as we are here to help!
3. Changes to This Policy.
   Sol del Sur reserves the right to modify or update this Returns Policy at any time. Any changes to this policy will be posted on our website.

Thank you for shopping with Sol del Sur. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.